The retail business worldwide is experiencing a paradigm shift in consumer behavior, product positioning and business models. Luxury and designer brands are becoming visibly prominent, online shopping platforms are weaning away customers from brick and mortar stores and private labels are creating their own market segment. This scenario is forcing traditional retailers to relook at their business models and adapt them to the shifting customer preferences.

A strategically designed technology based solution can help these retailers in achieving operational excellence, significantly improving customer experience, efficiently managing geographical preferences and real time collaboration with suppliers and other stakeholders. Gray Matrix will automate your critical processes using state-of-the-art technology, and enable real time availability of information for enabling you to take more informed decisions.

After understanding your present business status and future goals, we design and develop customized business solutions for elevating your business process to an internationally competitive level. Our deep understanding of the retail business enables us to empower your business with flexible, powerful and scalable solutions.

Our Retail Business Services division uses the latest technologies, methodologies and processes for delivering cutting edge solutions within the committed time frame. At Gray Matrix, we offer you the entire spectrum of IT outsourcing and software development services, which includes consulting, designing, development, implementation and support.

Our areas of expertise include

  • Point of Sale (PoS) Solutions
  • Supply Chain Management
  • Data Warehousing
  • Customer Information Systems
  • Customer Relationship Management
  • Enterprise Application Integration
  • Internet based Procurement Solutions
  • Inventory Management
  • Order Processing
  • Accounts Receivable

Our international clients have lauded us for our project execution skills and customer-focused approach, which has significantly improved their bottom line, raised the customer service level, increased customer retention and attracted new customers.